We booked this hotel for two nights in April 2011. Unfortunately due to a washed out road we could not reach the hotel and had to find alternative accomodation. When we contacted the hotel they dismissed us out of hand and said it was "not their fault". We had paid the full amount up front for thids hotel and we are therefore out of pocket for something which was not our fault either.
We feel that at least they could have accepted an amount for administration and refunded us some of our money. This is obviously a case of we have your money so what happens after that is nothing to do with us.