Our room was very nice and the bed was very comfortable. The hotel did experience issues with hot water during one night of stay, however the hotel was filled to maximum capacity with attendees for the Pampered Chef conference I was attending as well as another conference, so it was something to be expected. The staff was very friendly and accomodating.
I would recommend checking to see if they have a big conference taking place during your stay as getting an elevator is really difficult in the mornings and after the conference ends.