There was an error in our bill and Jessica, another front desk clerk, worked with me several days to try to remedy the problem. Jessica stated that she saw the error but could not make the final decision in issuing a credit of approximately $125 of erronous charges. Jessica told me that GEORGETTE would contact me the following day. Well, guess what, she didn't. Several weeks later, my family and I were in town and decided to stay at the hotel again. Upon arrival, Jessica checked me in and I told her who I was and asked about the charges. She said Georgette was supposed to contact me concerning this matter and that my card would not be credited because of a "no show." I told her that Georgette did not call me and I wanted the owner to contact me imediately. Within 15 minutes, the owner contacted my husband and I and the situation was remedied. I am thankful for Jessica and the owner of the Sleep Inn in Kenner because Georgette did not seem to care. The morning of our departure, I sp