We decided to stay at Victor because it is a Hyatt property. We are the type of people whio are willing to pay a more in exchange for quality. This didn't make a difference as the hotel was a disappointment in every respect. Service: out of the 6-7 people we encountered at the hotel, only the concierge Natasha was pleasant, all others were downright rude. Room: Felt like we were staying in a dirty bar, room very dark small, awkward and not functional. We couldn't wait to get out of it. Also, the first room we were given had a broken toilet and mirror. No appologies were given, only a room change with the comment "try this one". Bathroom layout was inconvenient, toiletries were cheap. The room looked like it underwent a hotel makover show with a $50 budget. Overall, please do yourself a favour and stay somewhere else.